iHomePlan Support

1. Contact support

For app issues, billing questions, feedback, or feature requests, email stillsafesupport@icloud.com. We will reply as soon as we can.

To help us investigate, include:

• your device model and iOS or iPadOS version;
• the iHomePlan screen or feature you were using;
• the steps that led to the issue and any error message you saw; and
• a screenshot when it is useful and safe to share.

2. Inspection reports and analysis

Before uploading

• Use a PDF inspection report that opens correctly on your device.
• Reports must be under 50 MB.
• Keep iHomePlan connected to the internet while the upload completes.

While analysis is processing

Report analysis can take up to 10 minutes. You can leave the processing screen and return later. When processing completes, open the home and review the generated findings before turning them into projects.

If an upload or analysis fails, check your connection and try again. If a purchase completed but analysis did not start, do not repeatedly purchase another credit. Contact support with the approximate purchase time and the error message.

3. Purchases and subscriptions

Restore subscription access

In iHomePlan, open Settings, choose Account, and select Restore purchases. Make sure the device uses the same Apple Account that made the purchase.

Manage or cancel a subscription

Open the iOS or iPadOS Settings app, select your Apple Account, then select Subscriptions. Apple manages billing, renewals, cancellations, and refunds for App Store purchases.

Deleting your iHomePlan account does not cancel an Apple subscription. Cancel the subscription separately in Apple Account settings if you no longer want it to renew.

4. Sign in and account access

iHomePlan uses Sign in with Apple. Sign in with the same Apple Account you originally used for iHomePlan. If you selected Hide My Email, the app may display an Apple private relay address. That address is expected and remains associated with your account.

Still Safe LLC does not receive or manage your Apple Account password. For Apple Account access or purchase authentication issues, use Apple's account recovery and support services.

5. Account and data deletion

To request deletion in the app, open Settings, choose Account, and select Delete account. Follow the confirmation steps shown in iHomePlan.

Account deletion includes a 72-hour cancellation period. For help with a deletion request, email stillsafesupport@icloud.com from the email associated with your account.

6. Privacy and terms

Read the iHomePlan Privacy Policy for details about reports, home information, AI processing, purchases, retention, and deletion.

Read the iHomePlan Terms and Conditions for the rules governing the Service, purchases, subscriptions, AI-assisted features, and professional-information disclaimers.