Privacy Policy

1. Scope and who we are

This Privacy Policy applies to iHomePlan and its related services, websites, support, and cloud features (collectively, the "Service"). iHomePlan is operated by Still Safe LLC ("Still Safe," "we," "us," or "our").

This Policy does not govern third-party websites, apps, professionals, or services that you choose to access from iHomePlan. Their own policies apply.

2. Information we collect

We collect information in three ways: from you, automatically when the Service operates, and from service providers such as Apple and RevenueCat.

Information we intentionally exclude from product analytics

iHomePlan does not send inspection report text, source excerpts, exact home addresses, document contents, private notes, contractor contact details, receipt or warranty contents, or raw AI output to product analytics. The current app does not include third-party advertising.

3. How we use information

We use information to:

• create and secure your account and authenticate Sign in with Apple;
• store and synchronize your homes, reports, projects, documents, and planning records;
• analyze inspection reports and provide requested AI-assisted findings, summaries, estimates, and quote suggestions;
• enable invitations, shared-home access, ownership transfer, and member activity attribution;
• find nearby home professionals and display mapping or listing information when requested;
• process, verify, and restore one-time purchases and subscriptions;
• schedule optional local reminders and route you to the relevant app content;
• provide support, diagnose failures, prevent fraud and abuse, enforce limits, and protect users and the Service;
• comply with law and establish, exercise, or defend legal claims; and
• improve reliability and features using privacy-limited operational information.

Legal bases for EEA and UK users

Where applicable, we process personal data to perform our contract with you, based on your consent (for example, device location and AI submission), for our legitimate interests in operating, securing, and improving the Service, and to comply with legal obligations. You may withdraw consent at any time, but withdrawal does not affect prior lawful processing.

4. AI-assisted processing

When you ask iHomePlan to analyze an inspection report, relevant report content may be processed by Google Gemini and OpenAI. When you request an AI quote suggestion, selected quote fields may also be sent to one or both providers. We use their responses to create structured suggestions, apply validation and safety rules, and present the result in the app.

We do not use your uploaded reports or home records to train our own AI models, and we do not intentionally submit them for model training. AI providers process submitted content to provide the requested service under their business-service terms and privacy commitments. Avoid uploading unrelated sensitive information.

You can choose not to use AI analysis. Without it, some report-analysis and AI suggestion features will not be available, but you may still use supported manual planning features.

5. How we disclose information

We disclose personal information only as needed for the following purposes:

• Apple: Sign in with Apple, App Store purchases, refunds, and platform services.
• Google Firebase and Google Cloud: authentication, App Check, database, file storage, server functions, security, and operational hosting.
• Google Gemini and OpenAI: requested AI-assisted report and quote processing.
• RevenueCat: purchase and subscription management, entitlement verification, and restoration.
• Google Maps Platform and Google Places: maps, geocoding, nearby professional search, business details, and reviews when you use those features.
• Other home members: members of a home can access the home content permitted by their role. A member may retain previously cached data on an offline device until that device reconnects and iHomePlan can observe revoked access.
• Professional advisers and authorities: when reasonably necessary to comply with law, protect rights or safety, investigate abuse, or handle a legal claim.
• Business transaction recipients: if Still Safe is involved in a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality and notice where required.

We require service providers that receive personal information from us to protect it consistently with this Policy and applicable law and to use it only to provide services to us. Their own policies provide additional details: Apple, Google, OpenAI, and RevenueCat.

No sale or advertising

We do not sell personal information. We do not share personal information for cross-context behavioral advertising or targeted advertising, and iHomePlan does not display third-party ads.

6. Retention and deletion

• Account and home data: kept while your account or the relevant home remains active, unless you delete it sooner.
• Reports and files: kept until you delete the report or home, request account deletion, or they are no longer needed to provide the Service.
• AI inputs and outputs: we store the results needed for your plan. We do not intentionally retain raw provider prompts or responses beyond operational processing, although providers may retain limited data under their service terms.
• Invitations: active invitations expire, and terminal invitation records are removed after a limited security and cleanup period.
• Operational and security records: kept for a limited period appropriate to troubleshooting, abuse prevention, legal compliance, and security.
• Purchase records: transaction and entitlement records may be retained as needed for restoration, fraud prevention, tax, accounting, and legal obligations. Apple separately retains App Store purchase history under its policies.
• Support messages: kept as reasonably needed to resolve the request, maintain support history, and meet legal obligations.

Account deletion

You can request account deletion in iHomePlan. Access is suspended immediately and deletion is scheduled after a 72-hour grace period. If you sign in before the deadline, you can cancel the request. At finalization, we delete or anonymize account-linked application data and schedule removal of stored files, subject to limited legal, accounting, fraud-prevention, and security retention.

If you own a shared home, transfer ownership before deletion if you want other members to retain it. Otherwise, an owned home may be deleted for all members. Content in a home owned by another person may remain after your account is deleted, with your attribution removed or anonymized where appropriate. Deleting your iHomePlan account does not cancel an App Store subscription; subscriptions must be managed through Apple.

7. Your choices and privacy rights

Depending on where you live, you may have the right to:

• access and receive a copy of personal information we hold about you;
• correct inaccurate information;
• delete personal information, subject to lawful exceptions;
• object to or restrict certain processing;
• receive portable information you provided to us;
• withdraw consent where processing relies on consent; and
• appeal a denied request or complain to your local data protection authority.

You can edit many records and delete homes or your account in the app. You can deny or revoke camera, location, and notification permission in iOS Settings. To make another privacy request, email stillsafesupport@icloud.com. We may need to verify your identity and authority over the account before completing a request. We will not discriminate against you for exercising applicable privacy rights.

8. Security

We use administrative, technical, and organizational safeguards designed to protect personal information. These include authenticated access, role-based home permissions, server-side entitlement checks, private cloud storage rules, request validation, rate limits, and restricted service credentials. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Protect your Apple account and device passcode. Do not share home invitation links with anyone you do not intend to grant access.

9. International data transfers

Still Safe is based in the United States. We and our providers may process information in the United States and other countries where privacy laws may differ from those where you live. Where required, we use contractual or other lawful safeguards for international transfers.

10. Children's privacy

iHomePlan is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can investigate and delete it as appropriate.

11. Changes to this Policy

We may update this Policy to reflect changes to the Service, our practices, or applicable law. We will post the revised version, update the date above, and provide additional notice in the app or by email when required.

12. Contact us